Refund policy

The King's Guarantee

Every treat is made in small batches and taste-tested by Cru himself. If something isn't right with your order, we'll make it right.

Damaged, melted, or incorrect orders

If your order arrives melted, damaged, or isn't what you ordered, contact us within 14 days of delivery through our Contact page. Please include your order number and a photo of what arrived — that's all we need.

We'll send a free replacement or issue a full refund, whichever you prefer. No need to ship anything back.

Returns

Because our chocolate and treats are perishable food products, we can't accept returns or exchanges. All sales are final, except as covered by the guarantee above.

Refund processing

Approved refunds go back to your original payment method. Please allow 5–10 business days for your bank or card issuer to post the refund.

Warm-weather note

Chocolate can soften in transit during hot months. A slightly soft bar is normal and still delicious — pop it in the fridge for 20 minutes. If it arrives fully melted, that's on us: reach out and we'll replace it.